Privacy Policy
Onel Consulting respects your privacy. This policy explains what personal information we collect through this website, why we collect it, who else can see it, and how you can have it changed or removed.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 11 November 2026
Who we are
Onel Consulting
3/683 Burke Rd, Camberwell VIC 3124
ABN 63 157 878 423
1300 609 101 · info@onel.com.au
What we collect
When you contact us through this site. Our enquiry form asks for your name, work email address, phone number, organisation, the area you are asking about, and a description of what you are trying to solve. All of it is provided by you, and you decide how much detail to include.
Automatically, when you visit. Our web server records standard technical information: IP address, browser type, the pages requested, and the time of the request. This is ordinary server logging, used to keep the site running and secure.
Analytics. Unless you have turned analytics off, we use Google Analytics through Google Tag Manager to understand which pages are useful and where people leave. This sets cookies in your browser. We do not use advertising cookies and we do not build advertising profiles.
You can turn analytics off at any time using the Cookie choices link in the footer of any page. The site works identically either way.
Spam and abuse protection. Our enquiry forms and the administrator login are protected by Google reCAPTCHA, a service provided by Google. When you load or submit one of these forms, reCAPTCHA collects information about your device and how you interact with the page, such as your IP address, browser details, cookies and mouse or touch movements, and sends it to Google to work out whether you are a person or automated software. Google uses that information as described in the Google Privacy Policy and Terms of Service. reCAPTCHA only loads on pages that have a form. We use it to protect this site, and the people who use it, from spam and abuse. If you would rather not use it, you can contact us by phone or email instead of the form.
Why we collect it
- To answer your enquiry and, where relevant, to prepare a proposal
- To contact you about the work you asked us about
- To keep the website secure and working
- To understand which parts of the site are useful
We do not sell your information, and we do not send marketing email to people who have not asked for it.
Who else can see it
We share personal information only where it is necessary to run our business:
- Amazon Web Services, which hosts this website and its database, and sends our website emails, such as enquiry confirmations, through Amazon SES
- Microsoft 365, which delivers and stores our email, including enquiry notifications
- Pipedrive, our customer relationship management system, where enquiries and conversations are recorded
- Google, through Google Analytics and Google Tag Manager (unless you have turned analytics off) and through Google reCAPTCHA on our forms
- Professional advisers or regulators, where we are required by law
Information sent overseas
Google Analytics processes data on servers outside Australia, including in the United States. If you use this site with analytics enabled, you consent to that disclosure. If you would rather not, turn analytics off using the Cookie choices link in the footer.
Google reCAPTCHA also processes data on servers outside Australia, including in the United States. If you would rather your information was not sent to Google in this way, please contact us by phone or email instead of using the form.
Some of our other providers may also store or process data outside Australia depending on how their services are configured. We choose providers that offer appropriate protection for personal information.
How long we keep it
We keep enquiry information for as long as it is needed for the purpose it was collected, and for as long afterwards as we are required to keep business records.
Keeping it safe
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. The website is served over HTTPS and access to its administration is restricted to named accounts.
No system is perfectly secure. If a data breach occurs that is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.
Access, correction and deletion
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@onel.com.au or call 1300 609 101.
We will respond within a reasonable period, usually 30 days. There is no charge for making a request.
Complaints
If you think we have mishandled your personal information, contact us first at info@onel.com.au and we will look into it.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Changes to this policy
We may update this policy. The current version is always at this address, and the date at the top tells you when it last changed.